Shipping & dispatch

We know things are tough for everyone so we've tried to soften the burden where we can. As such we now offer $5 flat rate standard shipping Australia wide through Australia Post.

Domestic Shipping (Australia)

  • We use Australia Post. 
  • Orders that are over 5kg in weight may be sent as separate parcels.
  • All parcels will have a tracking number attached to them and this will be advised once the order has been dispatched.
  • It is really important that you ensure the address provided is accurate at the time of ordering. In the event of a returned parcel, the cost of the order will be refunded less any shipping charges incurred by us. If you wish to have the parcel resent, you will need to pay new shipping charges.  
  • Where possible, orders will be dispatched within 48-hours of receiving payment.

While we try our best to get things right, we can't control everything. So when it comes to late or failed deliveries, or other 'Act of God' type things (I'm looking at you randomly ferocious Aussie weather), we can't be held responsible. But if something arrives broken or messed up, reach out to us and we'll make it right. 

International Shipping: Although we don't offer international shipping via our checkout method, if you are outside Australia (except for USA and Canada) we are happy to work with you to have it shipped to you (though any local duties/taxes that apply will be the responsibility of the customer). 

      Packaging: All possible care will be taken to ensure your order is wrapped and packed securely to limit any chance of breakages during transit. However, in the unfortunate event of a breakage, please contact us within 48-hours of the order being received with pictures of the damage. Once received we'll be in touch to discuss available options.

      Dispatch: Where possible, all orders will be dispatched within 48 hrs after payment has been received. Orders containing moisturiser or sugar scrubs may be dispatched between 2-3 days after receiving payment as we make these up in small batches to keep them lovely and fresh for you. If there is potential for delay we will let you know ASAP.

      Address Details: We can't stress enough how important it is that you advise correct shipping details when purchasing from us. We will use all reasonable efforts to deliver your order to the address specified. We will not accept liability, whether for direct, indirect or consequential loss or damage, if it is as a result of incorrect address details. We recommend that you double, triple check your details before hitting the 'Complete Order' button.