Refund & Returns Policy

At Ivory Creek Handmade, we stand by the quality of our soaps and abide by the Australian Statutory Legal requirements regarding faulty products. If you believe the product you received is faulty please contact us with the details of how the product was faulty along with photos of the defects. Any items sent back without first contacting us will not be refunded or returned.

After assessing your request for refund/replacement of a faulty product, we will advise if successful and be in touch to arrange the refund/replacement accordingly. Please note that refunds given are for the cost of the product only and will not include any postage or shipping costs incurred.

Refunds will be issued in the same manner in which the payment was made. If the soap was paid for with Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.

Refunds will not be offered on change of mind purchases or if you do not like the scent ordered. Please ensure you read scent descriptions prior to purchasing.

In the event a parcel has an 'Authority to Leave' when being delivered, items that are damaged, lost or stolen will not be refunded or replaced. 

Due to health and hygiene concerns, any bath and body products purchased cannot be returned or refunded if the seals are broken or damaged. Please be sure to read all ingredients listed in the description and contact me prior to purchase if you have any concerns or questions.